Disputes & Chargebacks

Prevent what you can, win what you must. We keep disputes <0.6% with policy hygiene and evidence-ready ops, then respond using reason-code templates and a weekly tie-out—so payouts stay stable.

Request a consultation WhatsApp: +1 (807) 804-0208
Dual-KYC Program Evidence on File Dispute Playbooks

What we do

We harden your storefront and fulfillment so fewer disputes happen, then we win more of the ones that do with airtight evidence.

Evidence standards — invoices, supplier proofs, descriptor/identity, delivery proof.
Tracking & refunds SLAs — tracking ≤24h; ≥30-day refund window; CX response rules.
Reason-code templates — pre-built responses for INR, NAD, fraud, duplicate, etc.
Weekly tie-out — gross, fees, reserves, refunds, disputes; anomalies triaged.

Dispute playbook — step by step

1) Intake & Dual KYCVerify owner & brand; gather past dispute stats and policies.
2) Policy hardeningRefunds ≥30d, shipping SLA, contact, claims, descriptor presence.
3) Evidence installInvoices, supplier/stock proofs, tracking exports, delivery proof.
4) Templates by codePre-fill responses (INR, NAD, fraud) with required exhibits.
5) Live responseFile on time; escalate edge cases; pause step-ups if flagged.
6) Post-mortemRoot-cause and adjust caps, content, suppliers, or CX SOPs.

Reason-code templates (what we include)

INR — Item Not Received
  • Carrier tracking with timestamped scans + delivery geo/signature
  • Customer comms thread; offer of reship/refund timelines
  • Fraud checks (AVS/CVV/IP) attached if relevant
NAD — Not as Described
  • Product specs, photos, SKU mapping, return/RMA confirmation
  • Resolution path (refund/replace) and proof of outcome
  • Before/after photos or QA checklist if applicable
Fraud / Unauthorized
  • 3DS/AVS/CVV match, IP/device fingerprint, historic order pattern
  • Velocity rules & block/void SOP evidence
  • Customer contact attempts and outcomes

Program SLAs

  • Tracking posted ≤ 24 hours from charge
  • Refund window ≥ 30 days; RMA steps documented
  • Dispute response before platform deadline; owner assigned
  • Weekly ledger tie-out; disputes & refunds itemized

Tools we configure

  • Charge rules/velocity + 3DS where supported
  • Blacklist/whitelist & geo/IP risk filters
  • Dispute calendar & owners; template library by platform
  • Evidence repository with immutable links
< 0.6% dispute rate

Sustained via policy hygiene, SLAs, and pre-built evidence.

Faster clears

Templates and complete exhibits shorten RFI cycles.

Payout stability ~99%

Less friction from reviews and reserve spikes.

Disputes & Chargebacks — FAQ

Do you sell or rent accounts?
No. We match and operate on warmed payment lanes under dual KYC and signed operating agreements—we don’t sell or rent accounts. If a match doesn’t pass platform review, it doesn’t launch.
What’s your target dispute rate?
Under 0.6% at scale. We maintain this with 24h tracking, a ≥30-day refund ladder, accurate descriptors, and reason-code templates with full exhibits.
Who receives the money?
Default: payouts land with IRent Agency custody; IRent allocates and disburses per the revenue-share agreement with weekly tie-out. Where policy requires otherwise, we switch to escrow/managed split, PSP-native split, or owner-bank settlement.
Need dispute rate under control?
We’ll install SLAs, set templates, and monitor tie-outs so reviews clear fast.
Book a 10-min call WhatsApp us

Talk to a specialist

Same-day feedback on your dispute posture and evidence gaps.

Support / Sales / Partnership
support@irent.agency
Cooperation / Advertising
marketing@irent.agency
Opening hours
Mon–Fri, 09:00–17:00 (GMT+1)
Phone & WhatsApp
+1 (807) 804-0208
Request a consultation Chat on WhatsApp