Evidence-Ready Operations
Approvals are step one—stability comes from evidence-ready ops. We standardize invoices, 24-hour tracking, ≥30-day refunds, dispute kits, and a weekly ledger tie-out so reviews are quick and payouts stay predictable.
Dual-KYC Program
Evidence on File
Dispute Playbooks
What we operationalize
Every match runs with the documentation a platform reviewer expects—no scrambling when a review starts.
Invoice standards — supplier details, SKU mapping, payment proof; sample invoices on file.
Tracking SLAs — tracking numbers within 24 hours; carrier and status audit.
Refund ladder — clear ≥30-day window, RMA steps, exceptions handling.
Chargeback kit — evidence templates per reason code; photos, comms, delivery proof.
Weekly tie-out — gross, fees, reserves, refunds, disputes; anomaly checks.
Ops timeline
1) Evidence IntakeCollect supplier docs, invoices, shipping SOPs, CX policies.
2) SLA Setup24h tracking rule, refund ladder, response times, inbox routing.
3) Test Orders5–10 low-value orders to validate tracking & refund execution.
4) Go-Live RampDaily caps, reserve-aware pacing, dispute hygiene checks.
5) Weekly Tie-OutLedger reconciliation; anomalies triaged.
6) Quarterly AuditSpot-check invoices, returns, evidence pack freshness.
Evidence pack contents
- Supplier proofs (agreements, brand/SKU auth)
- Sample invoices + payment confirmations
- Warehouse/3PL intake and handoff SOP
- Tracking exports with timestamps & carriers
- Refund logs & reasons; RMA steps
- Customer comms policy & contact channels
- Descriptor proof (bank letter/statement)
- Entity & domain ownership documents
- Playbooks for common review asks
Dispute toolkit
- Reason-code templates (e.g., “not received”, “not as described”)
- Delivery evidence (POD, geo-scan, signature)
- Fraud pattern flags + block/void SOP
- Refund/partial credit decision tree
- Subscription cancel/confirm workflow (if applicable)
- Before/after photos, item specs, SKU mapping
- Response deadlines calendar + owners
- Escalation matrix to brand/owner/PSP
- Post-mortem & rule update loop
Disputes < 0.6%
Sustained via 24h tracking, ≥30-day refunds, and proactive CX.
Payout stability ~99%
Reserve-aware pacing and evidence pack reduce review friction.
Faster reviews
Pre-compiled evidence shortens “request for info” cycles.
Evidence-Ready Ops — FAQ
Do you sell or rent accounts?
No. We match and operate on warmed payment lanes under dual KYC and signed operating agreements—we don’t sell or rent accounts. If a match doesn’t pass platform review, it doesn’t launch.
Who receives the money?
By default, payouts land with IRent Agency’s designated account for the match; IRent allocates and disburses per the revenue-share agreement with a weekly tie-out. Where policy requires otherwise, we switch to escrow/managed split, PSP-native split, or owner-bank flow with settlement.
What SLAs do you enforce?
Tracking posted within 24 hours, refunds within the stated window (≥30 days), dispute responses before platform deadlines, and weekly ledger reconciliation.
Need evidence-ready operations?
We’ll install the SLAs, templates, and tie-outs that pass scrutiny.
We’ll install the SLAs, templates, and tie-outs that pass scrutiny.
Talk to a specialist
Same-day feedback on your tracking, refunds, and dispute posture.
Support / Sales / Partnership
support@irent.agency
support@irent.agency
Cooperation / Advertising
marketing@irent.agency
marketing@irent.agency
Opening hours
Mon–Fri, 09:00–17:00 (GMT+1)
Mon–Fri, 09:00–17:00 (GMT+1)
Phone & WhatsApp
+1 (807) 804-0208
+1 (807) 804-0208