Refunds & Returns Policy

Effective date: [Month Day, Year]   |   Last updated: [Month Day, Year]

Our goal is zero-drift service. If something isn’t right, we’ll make it right—quickly and transparently.

30 daysStandard return window
≤ 24 hTracking posted after charge
3–10 daysRefund posting (bank)

1) Eligibility

  • Return requests must be submitted within 30 calendar days of delivery.
  • Items must be in the same condition you received them: unused, with tags, and in original packaging (where applicable).
  • Include proof of purchase (order number or receipt).

If more than 30 days have passed, contact us—some manufacturer warranties or statutory rights may still apply.

2) Non-returnable items

  • Perishable goods and customized / made-to-order items.
  • Final-sale or clearance items marked “non-returnable.”
  • Opened software, license keys, or digital downloads once delivered.
  • Health/personal-care items where hygiene seals are broken.

For defective or damaged items, see Section 5.

3) Start a return (RMA)

  1. Email support@irent.agency with your order #, item(s), and reason.
  2. We’ll reply with an RMA number and return instructions. Unauthorized returns may be refused.
  3. Pack items securely; include the RMA in the box or on the label.

Return address:
IRent Agency — Returns
1200 McGill College Ave #1100, Montreal, Quebec H3B 4G7

Note: Some products ship with manufacturer-direct returns. If so, we’ll give you their prepaid label and address.

4) Refunds

  • We issue refunds to the original payment method after we receive and inspect the return.
  • Once approved, we process the refund within 2–5 business days; your bank may take an additional 3–10 business days to post.
  • If the item is used, missing parts, or damaged (not due to transit), we may apply a reasonable deduction.
  • Original shipping is non-refundable unless the return is due to our error or a confirmed defect.

5) Damages, defects & wrong items

Inspect your order upon delivery. If an item is defective, damaged, or incorrect:

  • Contact us within 7 days of delivery at support@irent.agency with photos/video.
  • We’ll arrange a free replacement, repair, or refund (your choice where available).
  • Keep all packaging until your claim is resolved.

6) Exchanges

For a faster exchange, return the item via RMA and place a new order. We’ll refund the original once the return is processed.

7) Return shipping

  • If the return is due to our error or a confirmed defect, we’ll provide a prepaid label.
  • Otherwise, return shipping is the customer’s responsibility. We recommend a trackable service and insurance.

8) Late or missing refunds

  1. Check your bank/credit account again after 10 business days.
  2. Then contact your bank or card issuer (posting delays are common).
  3. If you’ve done this and still have not received your refund, email support@irent.agency.

9) Gifts

  • If the item was marked as a gift and shipped directly to you, you may receive a store credit for the value of your return.
  • If the item wasn’t marked as a gift (or the giver had the order shipped to themselves), we refund the original payer.

10) Contact

IRent Agency — Returns & Support
1200 McGill College Ave #1100, Montreal, Quebec H3B 4G7
Email: support@irent.agency
Phone/WhatsApp: +1 (807) 804-0208
Hours: Mon–Fri, 09:00–17:00 (GMT+1)

This template is provided for convenience only and does not constitute legal advice. Please have qualified counsel review for your products and jurisdictions.