Terms of Service

1) What We Do

IRent Agency (“IRent,” “we,” “us,” or “our”) provides payment-operations services for eligible brands, including compliant account matching on warmed payment lanes under dual KYC, reviewer-ready submission packs, test orders, staged ramps with daily caps, and weekly tie-out and disbursement support (the “Engagement”).

We do not sell or rent accounts. If a platform review does not pass, the Engagement does not launch.

2) Key Definitions

• Brand – the merchant that retains IRent.
• Owner – the individual(s) with ultimate control of the Brand.
• PSP – payment service provider/platform (e.g., Stripe, Shopify Payments, PayPal, Airwallex, Square).
• Warmed lane – an existing, compliant PSP lane meeting IRent’s dual-KYC and policy standards.
• Evidence pack – reviewer-ready documentation (supplier invoices, shipping/returns SLAs, descriptor proof, refund logs, etc.).
• Weekly tie-out – reconciliation of gross → fees → reserves → refunds → disputes → net.

3) Fees & Payment

3.1 Revenue share. Unless otherwise agreed in a signed order form, our fee is 10% revenue share on eligible processed volume routed through matched lane(s). “Revenue” is captured, non-fraud, non-voided gross order value before PSP fees, reserves, refunds, and disputes.

3.2 Optional retainer. On request, we provide enhanced/custom operations for a $500/month retainer (e.g., custom dashboards, additional reporting, hands-on dispute exhibits, multi-store alignment).

3.3 No setup fee. We do not charge a setup fee.

3.4 Settlement of fees. Fees are calculated during the weekly tie-out and netted from custody funds or invoiced to the Brand. Amounts are exclusive of taxes; you are responsible for applicable taxes, duties, and withholdings.

3.5 Late amounts. Overdue sums may accrue interest at the lesser of 1.5% per month or the maximum permitted by law, plus reasonable collection costs.

4) Payouts & Routing

4.1 Default custody. By default, payouts land with IRent custody (matched lane settlement). After weekly tie-out, IRent allocates and disburses to the Brand/Owner per the revenue-share agreement.

4.2 Alternatives. Where policy or risk requires, we may use escrow/managed split, PSP-native split (where supported), or owner-bank settlement. Routing is documented in the Engagement agreement.

4.3 Reserves & holds. PSPs control reserves/holds and release timing. We model reserve windows and ramp accordingly. IRent is not liable for PSP reserve decisions, release schedules, RFI requests, or hold outcomes.

5) KYC, Compliance & Evidence

5.1 Dual KYC. Engagements run under owner + brand verification. You must provide accurate, complete information for KYC/underwriting (entity details, banking, supplier and inventory proof, shipping/return SLAs, descriptor proof).

5.2 Evidence pack & audit trail. We compile reviewer-ready evidence and maintain immutable links to exports, screenshots, statements, and logs. You authorize IRent to present such materials to PSPs for review.

5.3 Accuracy. You are responsible for authenticity and accuracy of submitted materials. Misrepresentation is grounds for immediate suspension or termination.

6) Launch, Tests & Ramps

6.1 No guarantees. We never promise approvals, limits, payout timing, or specific processing outcomes. Platform decisions control approvals, reserves, and payouts.

6.2 Test orders. Following approval, we typically run 5–10 low-value test orders to validate auth rates, descriptors, tracking ≤ 24h, refund flows, and ledger tie-out.

6.3 Ramps & caps. We use daily caps and staged ramps. Any two “red” signals may pause ramps until remediation. Actual caps depend on platform signals, corridor mix, and processing history.

7) Brand Responsibilities

• Maintain compliant site content, descriptors, and SLAs (≥ 30-day refunds; tracking ≤ 24h).
• Fulfill orders timely; provide accurate supplier/inventory documentation on request.
• Keep support lines and contact points operational and responsive.
• Comply with all applicable laws, card-network/PSP rules, and these Terms.
• Pay all fees, taxes, and pass-through platform costs (PSP fees, reserves, chargebacks).

8) Prohibited & Restricted Activity

IRent will not support prohibited categories including adult, gambling, CBD, and high-risk supplements, nor any sanctioned jurisdictions. We may suspend or terminate the Engagement if we identify prohibited or misleading content, deceptive practices, or elevated risk we deem unacceptable.

9) Intellectual Property

IRent retains all rights in and to the Services, playbooks, templates, dashboards, documentation, and know-how. No rights are granted except as expressly set out in these Terms. You may not copy, resell, or misuse our materials.

10) Confidentiality & Data

Each party may access the other’s confidential information solely to perform the Engagement. We protect information using reasonable technical and organizational measures. Personal data is handled per our Privacy Policy.

11) Warranties & Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant approvals, limits, payout timing, reserve levels, or specific financial outcomes.

12) Limitation of Liability

To the fullest extent permitted by law: (a) neither party will be liable for any indirect, incidental, special, consequential, or punitive damages; and (b) IRent’s total liability arising out of or relating to the Services will not exceed the fees paid or payable to IRent for the three (3) months preceding the event giving rise to liability.

13) Term, Suspension & Termination

These Terms apply while you use the Services. We may suspend or terminate the Engagement immediately for breach, misrepresentation, unlawful activity, or unacceptable risk. Either party may terminate for convenience on thirty (30) days’ written notice unless a signed order form states otherwise. Sections intended to survive (fees due, confidentiality, IP, disclaimers, liability limits, governing law) will survive termination.

14) Governing Law; Disputes

These Terms are governed by the laws of [State/Province, Country], without regard to conflicts principles. The exclusive venue for disputes is the courts located in [City, State/Province], and the parties consent to personal jurisdiction there.

15) Changes to These Terms

We may update these Terms by posting a revised version with a new “Last updated” date. Changes apply prospectively. Your continued use of the Services after changes become effective constitutes acceptance.

16) Contact

IRent Agency
support@irent.agency
Phone/WhatsApp: +1 (807) 804-0208
Hours: Mon–Fri, 09:00–17:00 (GMT+1)