Frequently Asked Questions

Everything about eligibility, how cooperation works, payouts, compliance, and support. We use a documented, dual-KYC model with signed operating agreements. We do not sell or rent accounts.

Eligibility & Fit

Who is a good fit?
Brands and agencies with policy-aligned products, working customer support, and basic order evidence (invoices, tracking, refund logs). Typical scale: ~$50k–$500k/mo across U.S., Canada, or Europe.
Who is NOT a fit?
High-risk or prohibited categories, sanctioned regions, nonexistent support, or unwillingness to follow review requests. If we can’t maintain compliance, we won’t launch.
Do you work with brand-new stores?
Usually no. We prefer some order history, a reliable fulfillment process, and a refund window (≥30 days is typical).
What documents do you require for onboarding?
  • Company/KYB: legal name, registration, beneficial owners, ID/KYC.
  • Operations: product list, policy pages, shipping/returns process, supplier invoices.
  • Evidence: tracking exports, refund logs, sample receipts, descriptor preview.

How the Cooperation Works

Is this “account renting”?
No. Cooperation is contracted under a dual-KYC process and signed operating agreement. Merchant-of-Record remains the verified owner. Evidence and financials are auditable.
What is “dual-KYC”?
Both parties (account owner and brand) are verified (identity, business info, risk checks). This keeps launches reviewer-ready and policy-compliant.
What operational hygiene do you enforce?
Clear descriptor, on-time shipping, valid tracking within 24–48h, responsive support, a genuine refund policy, and documented dispute handling.
How do ramps and daily caps work?
We launch in staged volumes with guardrails (caps, velocity, corridor limits) and expand only when dispute/refund hygiene and review checks remain clean.

Payouts & Money Flow

Who receives customer payments?
By default, payouts land with the program custody for the match and are disbursed per the revenue-share terms. Where policy requires, we switch to escrow/managed split or owner-bank settlement with contractual settlement to the brand.
How often are partners paid?
Typical cadence is weekly (Mon–Fri processing), with itemized statements and weekly ledger tie-out (gross, fees, reserves, refunds, disputes → net).
Do you hold reserves?
Reserve levels can apply based on product risk, dispute trends, or policy needs. Reserves are reviewed periodically as hygiene stabilizes.
What reports do I receive?
Weekly statements, dispute logs, refund summaries, payout confirmations, and exception notes. Finance can reconcile line-by-line.

Fees, Revenue Share & Costs

How is revenue share calculated?
Based on cleared volume and program terms. We itemize fees (gateway/processor, network, cross-border/FX where applicable) and any dispute costs before net split.
Are there setup or monthly fees?
No mandatory setup fees. Any optional services (e.g., custom reporting) are quoted and approved in writing first.
What about refunds and chargebacks?
Refunds reduce net revenue. Chargeback fees and losses are assigned per agreement; we use prevention SOPs and respond quickly with evidence packs.

Compliance, Reviews & Risk

What triggers a review or hold?
Dispute spikes, policy mismatches, abrupt volume jumps, unclear descriptor, or missing documentation. We pause, provide evidence, and remediate.
How long do reviews take?
When documentation is complete, typical decisions land in 5–10 business days. Complex cases can take longer.
What evidence do you keep on file?
Invoices, supplier proofs, shipping/tracking exports, refund logs, customer comms where allowed, and dispute response templates.
Do you support audits?
Yes. Financials and operational evidence are structured to be auditable with itemized ledgers and immutable exports.

Operations & Customer Experience

What service levels (SLAs) do you expect?
  • Tracking uploaded within 24–48h.
  • Refunds processed within stated policy window (≥30 days typical).
  • Support responses within 1–2 business days.
  • Clear terms, privacy, and contact details on site.
How do you reduce disputes?
Descriptor clarity, proactive support, reliable shipping, and truthful marketing. We prepare evidence kits and monitor root causes.
What happens with pre-orders or back-orders?
We require explicit pre-order disclosure, realistic timelines, and proactive comms; otherwise we will not launch that SKU.

Security & Data

How is data handled?
We follow the minimum-necessary principle, access control, and encrypted transfer/storage for sensitive files. Data processing terms are included in the agreement.
Do you store card data?
No. Cardholder data is handled by the payment platforms/processors. We retain operational evidence and financial records only.
Can we request deletion of shared files later?
Yes—subject to applicable record-keeping obligations. Submit a request to support; we’ll confirm scope and timelines.

Regions, Corridors & Categories

What regions are supported?
Primarily U.S., Canada, and Europe. Certain corridors may require special controls or may be out of scope.
What categories are excluded?
Adult, gambling, illegal substances, high-risk supplements, weapons, and sanctioned regions/entities. A precise list is included in the agreement.

Onboarding, Timelines & Support

How long from intake to first payout?
7–14 days after passing review and completing test orders (volume-dependent). Timelines vary by signals and corridor.
What are your support channels?
Email support, scheduled calls, and weekly ledgers. For urgent payout/hold issues, mark the message as Urgent and include references.
Do you offer referrals or partnerships?
Yes—approved partners can refer eligible brands or account owners. Terms are documented and conflict-of-interest rules apply.

This FAQ summarizes our typical program. Final terms, scope, and obligations are governed by the signed operating agreement.